One of the most valuable things a client, especially a long-term loyal client can do, is provide you with candid feedback. OK let's be honest and call it what it is: negative feedback.
Top 3 things to do with Candid Feedback are:
1. Listen
2. Accept Responsibility on behalf of Team
3. Plan of Action to move forward in the right direction
The #1 thing NOT to Do:
1. Justify/argue your Team' position - during the candid feedback, this is not the right time.
The plan of action provides you with the opportunity for the next touch point and preferred communication is face-to-face meeting or a phone call.
We all know the alternative to not receiving the candid feedback. Seek it, address it and keep building long-term relationships.
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This is great advice. On this webpage to the top left it says: follow by email. I typed my email and clicked submit. It said the feed does not have subscriptions by email enabled. Is it possible to enable that?
ReplyDeleteThank you~