Have a Sense of Urgency

Does your team have a sense of urgency?   Does your team move along at a slow, complacent pace?

Successful teams are associated with members who possess a sense of urgency, not panic, in how they perform all their responsibilities.   Sense of urgency can be seen as setting proper priorities especially when interfacing with customers.

Imagine being complacent when a customer contacts for an inquiry or support issue.   Now imagine the same customer reaching a team member with making the request urgent ensuring the customer is a priority and will be taken care of.   See the difference?

It is a tall order whan all requests are all priorities all the time.   The key is to focus on the current request, provide the attention it needs at the moment and move on to the next request.

At what pace does your team move?