Connecting professionals to share stories of making new business relationships and creating opportunities.
Wednesday, June 15, 2016
Building Circles now at www.alphakor.com/blog/
Building Circles blog will continue to be published Wednesday mornings. Go to http://www.alphakor.com/blog/ for the latest topic.
Wednesday, June 8, 2016
Getting all the Facts
Do you ever jump to conclusions and find out later you did not have all the facts? This happens more often than we think. Take a look at your daily routine and all the assumptions you make.
It is very true about the saying "knowledge is power". I'd like to share a story with you which I've adapted to my version for this topic. Let's call it The Dad on the Subway.
Two random strangers were in a subway car, when a dad enters with two young children. This man has bloodshot eyes, he looks tired and has two day old stubble. He sits down and leans forward with his hands on his face.
His two children are running around from end-to-end in the subway car. They are yelling loudly. The first man is catching up on e-mails and keeps looking up from dad to the children. He is really put out as he cannot focus on his e-mails. He draws his own conclusion about this dad and shakes his head.
The second man is reading an e-book and keeps getting distracted with all the noise. He also looks up at the dad and the two children. He makes his own assumptions about this dad.
The first man gets, leaves at the next stop and heads home. At home, his wife asks how his day was. He replies it was the same old routine at work and shares what made him upset on the way home. He describes the dad as an alcoholic and unemployed who is incapable of holding down a job or taking care of his kids. He is confident with his observation because he has seen guys like this before and he knows.
The second man decides to finally get up, and approach the man. He stands before him, clears his throat and says "Excuse me sir, it really is not my business, but do you not notice your kids are making a lot of noise. Can you ask them to settle down a bit?"
The man removes his hands from his face and he is crying. He looks up and says "We just came from the hospital and their mother died. I have no idea how to tell them and what I am going to do now." The second man sits next to him, puts his arm around his shoulder and says he is so sorry and can he help.
Go back and read the beginning when you first meet the dad. Compare your original thoughts about him to your thoughts when you found out about his wife. Are you like the second man who is bothered by his assumptions before he found out the reason why the dad just sat there?
Here's something to really ponder: The first man and the second man can be the same person on any given day. See how different you are when you get all the facts? Ask questions, seek knowledge and judge later.
Thanks to Win Harwood where I heard this story as part of her explanation of a paradigm shift in Dads Make a Difference class.
It is very true about the saying "knowledge is power". I'd like to share a story with you which I've adapted to my version for this topic. Let's call it The Dad on the Subway.
Two random strangers were in a subway car, when a dad enters with two young children. This man has bloodshot eyes, he looks tired and has two day old stubble. He sits down and leans forward with his hands on his face.
His two children are running around from end-to-end in the subway car. They are yelling loudly. The first man is catching up on e-mails and keeps looking up from dad to the children. He is really put out as he cannot focus on his e-mails. He draws his own conclusion about this dad and shakes his head.
The second man is reading an e-book and keeps getting distracted with all the noise. He also looks up at the dad and the two children. He makes his own assumptions about this dad.
The first man gets, leaves at the next stop and heads home. At home, his wife asks how his day was. He replies it was the same old routine at work and shares what made him upset on the way home. He describes the dad as an alcoholic and unemployed who is incapable of holding down a job or taking care of his kids. He is confident with his observation because he has seen guys like this before and he knows.
The second man decides to finally get up, and approach the man. He stands before him, clears his throat and says "Excuse me sir, it really is not my business, but do you not notice your kids are making a lot of noise. Can you ask them to settle down a bit?"
The man removes his hands from his face and he is crying. He looks up and says "We just came from the hospital and their mother died. I have no idea how to tell them and what I am going to do now." The second man sits next to him, puts his arm around his shoulder and says he is so sorry and can he help.
Go back and read the beginning when you first meet the dad. Compare your original thoughts about him to your thoughts when you found out about his wife. Are you like the second man who is bothered by his assumptions before he found out the reason why the dad just sat there?
Here's something to really ponder: The first man and the second man can be the same person on any given day. See how different you are when you get all the facts? Ask questions, seek knowledge and judge later.
Thanks to Win Harwood where I heard this story as part of her explanation of a paradigm shift in Dads Make a Difference class.
Wednesday, June 1, 2016
What are your Daily Habits?
Several of you have asked about daily habits and here is a revisit to this topic from over a year ago. Keep sending your comments and feedback.
1. Prioritizing Tasks
Always a challenge due to the fact every task usually feels like a top priority. Follow a simple rule: FIFO which means First In, First Out. With the exception of adding a certain new task you feel is a higher priority, add it as the next task or near the top of the list. Make this the exception to the FIFO rule. If you fall into the trap of LIFO (Last In, First Out) each task goes to the top and nothing gets completed.
2. Follow Through
If you commit to following up then you need to ensure this is near the top of the list. How many times do we hear "still have not heard from them". Consistently following up on all your promises is an excellent daily habit.
3. Be Pro-Active
What activities in both your professional and personal life can you be pro-active in? Sure most mornings when it is bitterly cold out it is easier to work in the home office instead of going out to the Club to workout. You know the end result here. Always glad the choice was made to go out instead of procrastinating another day. This is my version of "Just Do It". This is the reason why "busy" people get things done!
4. Expand your Knowledge
Be open to learning each and every day. Daily habits to build here are to ask more questions, listen attentively, watch podcasts, read blogs and read books. You do not have to know a lot of trivial things, however, you should be somewhat aware of newsworthy events so you can be part of daily conversation. Adding what you learned as it applies to the topic helps moving the dialogue forward.
5. Balance
This is the most challenging of all. Balance work, personal and leisure time. Create a good balance so you can feel refreshed and even rejuvenated each and every day. OK some days the scale tips to the professional hat especially when it is so easy to work from anywhere such as the home office. Make the time for yourself, your family and your friends to bring a daily balance to your life.
What are your Daily Habits?
1. Prioritizing Tasks
Always a challenge due to the fact every task usually feels like a top priority. Follow a simple rule: FIFO which means First In, First Out. With the exception of adding a certain new task you feel is a higher priority, add it as the next task or near the top of the list. Make this the exception to the FIFO rule. If you fall into the trap of LIFO (Last In, First Out) each task goes to the top and nothing gets completed.
2. Follow Through
If you commit to following up then you need to ensure this is near the top of the list. How many times do we hear "still have not heard from them". Consistently following up on all your promises is an excellent daily habit.
3. Be Pro-Active
What activities in both your professional and personal life can you be pro-active in? Sure most mornings when it is bitterly cold out it is easier to work in the home office instead of going out to the Club to workout. You know the end result here. Always glad the choice was made to go out instead of procrastinating another day. This is my version of "Just Do It". This is the reason why "busy" people get things done!
4. Expand your Knowledge
Be open to learning each and every day. Daily habits to build here are to ask more questions, listen attentively, watch podcasts, read blogs and read books. You do not have to know a lot of trivial things, however, you should be somewhat aware of newsworthy events so you can be part of daily conversation. Adding what you learned as it applies to the topic helps moving the dialogue forward.
5. Balance
This is the most challenging of all. Balance work, personal and leisure time. Create a good balance so you can feel refreshed and even rejuvenated each and every day. OK some days the scale tips to the professional hat especially when it is so easy to work from anywhere such as the home office. Make the time for yourself, your family and your friends to bring a daily balance to your life.
What are your Daily Habits?
Wednesday, May 25, 2016
3 Ways to Embrace Change
Recently I responded to a client's e-mail by including the line: "One thing for certain is change. It changes hourly in our industry".
How do you embrace change?
1. Open-Minded
It is not easy to always be open-minded, however, we must always have an open-mind. Relying on just the past and doing things the same way will not necessarily result in future success. Just because "we always did it that way" does not mean it is the best way.
Look at the constant change, the number of new requests and the fast pace of business. Be open-minded to reacting to this change by adapting new ways of thinking and tweaking your current good habits.
2. Plunge Forward
Take a look at the facts first and make your own conclusion to plunge forward with the changes. More often than not, you will find yourself asking what was holding me back in the first place?
It is OK if you make mistakes along the way. Always remember the more important thing is how you react to not being perfect. You can also revert back in most cases if plunging forward is not successful.
3. Let Go
This is a tough one! Anyone else a micro-manager and control freak? Yes I thought so. Let go of being so rigid and be more flexible by letting go.
I am happy to report this has been somewhat successful over the years. Better at letting go some things than others. Managing and coaching have taken over micro-managing.
Change is good and healthy for businesses. It sets apart those who are leading in their respective professions. Share how you are embracing change.
Accept Change as a daily habit.
How do you embrace change?
1. Open-Minded
It is not easy to always be open-minded, however, we must always have an open-mind. Relying on just the past and doing things the same way will not necessarily result in future success. Just because "we always did it that way" does not mean it is the best way.
Look at the constant change, the number of new requests and the fast pace of business. Be open-minded to reacting to this change by adapting new ways of thinking and tweaking your current good habits.
2. Plunge Forward
Take a look at the facts first and make your own conclusion to plunge forward with the changes. More often than not, you will find yourself asking what was holding me back in the first place?
It is OK if you make mistakes along the way. Always remember the more important thing is how you react to not being perfect. You can also revert back in most cases if plunging forward is not successful.
3. Let Go
This is a tough one! Anyone else a micro-manager and control freak? Yes I thought so. Let go of being so rigid and be more flexible by letting go.
I am happy to report this has been somewhat successful over the years. Better at letting go some things than others. Managing and coaching have taken over micro-managing.
Change is good and healthy for businesses. It sets apart those who are leading in their respective professions. Share how you are embracing change.
Accept Change as a daily habit.
Wednesday, May 18, 2016
Being Arrested for a Good Cause
My "clean-streak" is over. When someone asks "Have you ever been arrested?" now my answer is yes.
It started as a typical monthly team discussion on Friday morning where we gather to share information as a group.....when we were interrupted by a superhero announcing a bunch of charges for my arrest.
I was surprised! OK I do admit, I was not very happy about it at the time. The good news is since it was so early, I was able to resume the monthly team discussion and on good faith was told to drive over to the jail cell and turn myself in. The AlphaKORians had a good laugh as we attempted to resume the discussion.
Once the day started to unfold and I headed over to the Jailhouse (aka Devonshire Mall), I was embracing the idea and decided to make the best of it. I had cancelled all my meetings. I missed one in my calendar who arrived to find out my demise. They pledged $40 for the cause!
I was the first one to arrive and was offered coffee and muffins. Hmmmm I was thinking, butter me up and then pay for it at the trial. The judge, Kenny, came over to chat. We shared our stories and found out he was a retired police officer involved with the Crime Stoppers for a number of years.
The trial. There was the Prosecutor whose opening remarks were all shot down by the Judge. He felt no pity for me being a hard working family man with two teenage daughters. My Defense Attorney demanded a different client since I am a Habs fan and she is a Leafs fan. Needless to say this was not off to a good start.
The Judge, it turns out, was also a Leafs fan. He asked an interesting question: "I have one last question. Frank, now be very careful how you answer. Who is your favourite team?".
My response "LaSalle Stompers 2000 Girls Soccer Team".
Silence.
Judge Kenny replied "Well you certainly are a shifty one" and he set my fine at $550 which 50 higher just for that answer!
My other charges included having an "iron-clad fist" because I am such a nice guy, talking about the Internet like it is a person and building my own internet out of Lego bricks. I know what you are thinking and let's give them credit for being creative and keeping it light.
In the cell, it was time to get the word out by using LinkedIn, Facebook and Twitter. Some pictures were posted and a few cries for help/support went out. I had some support to bail me out and some chose to throw the book at me.
I even had some visitors! Carmela, Haley, Brandy and Mazen stopped by to laugh at me and try to give me some support. They did support me and want to thank them for that.
After 2.5 hours, I had raised over $600 and it was time to head for lunch and get on with the rest of the day.
I want to thank the Crime Stoppers for organizing such an event to give one an experience you would least expect. I want to thank everyone who donated to bail me out or to throw the book at me.
It was all in fun and makes for a good story when you tell people "Did you ever hear the story when I got arrested?"
Here is the official alleged charges list: http://bailjail.catchcrooks.com/arrestees/frank-abbruzzese/
It started as a typical monthly team discussion on Friday morning where we gather to share information as a group.....when we were interrupted by a superhero announcing a bunch of charges for my arrest.
I was surprised! OK I do admit, I was not very happy about it at the time. The good news is since it was so early, I was able to resume the monthly team discussion and on good faith was told to drive over to the jail cell and turn myself in. The AlphaKORians had a good laugh as we attempted to resume the discussion.
Once the day started to unfold and I headed over to the Jailhouse (aka Devonshire Mall), I was embracing the idea and decided to make the best of it. I had cancelled all my meetings. I missed one in my calendar who arrived to find out my demise. They pledged $40 for the cause!
I was the first one to arrive and was offered coffee and muffins. Hmmmm I was thinking, butter me up and then pay for it at the trial. The judge, Kenny, came over to chat. We shared our stories and found out he was a retired police officer involved with the Crime Stoppers for a number of years.
The trial. There was the Prosecutor whose opening remarks were all shot down by the Judge. He felt no pity for me being a hard working family man with two teenage daughters. My Defense Attorney demanded a different client since I am a Habs fan and she is a Leafs fan. Needless to say this was not off to a good start.
The Judge, it turns out, was also a Leafs fan. He asked an interesting question: "I have one last question. Frank, now be very careful how you answer. Who is your favourite team?".
My response "LaSalle Stompers 2000 Girls Soccer Team".
Silence.
Judge Kenny replied "Well you certainly are a shifty one" and he set my fine at $550 which 50 higher just for that answer!
My other charges included having an "iron-clad fist" because I am such a nice guy, talking about the Internet like it is a person and building my own internet out of Lego bricks. I know what you are thinking and let's give them credit for being creative and keeping it light.
In the cell, it was time to get the word out by using LinkedIn, Facebook and Twitter. Some pictures were posted and a few cries for help/support went out. I had some support to bail me out and some chose to throw the book at me.
I even had some visitors! Carmela, Haley, Brandy and Mazen stopped by to laugh at me and try to give me some support. They did support me and want to thank them for that.
After 2.5 hours, I had raised over $600 and it was time to head for lunch and get on with the rest of the day.
I want to thank the Crime Stoppers for organizing such an event to give one an experience you would least expect. I want to thank everyone who donated to bail me out or to throw the book at me.
It was all in fun and makes for a good story when you tell people "Did you ever hear the story when I got arrested?"
Here is the official alleged charges list: http://bailjail.catchcrooks.com/arrestees/frank-abbruzzese/
Wednesday, May 11, 2016
My Co-Op Experience
This week we welcome Guest Blogger Nathan Bellaire, student at Tecumseh Vista Academy Secondary School.
February I had my interview at AlphaKOR and it went really well. I knew I would be going here for co-op but I wasn’t quite sure what to expect. My first impression was everyone was very nice and friendly, and the building was fantastic!
Next year I will be starting college for mobile app development, and although that is the sort of thing I was initially expecting to do at AlphaKOR, my current lack of schooling in that subject matter made me a better candidate to work with Brandy in the marketing department. It wasn’t quite what I was expecting, but it has turned out to be a really good experience so far. After a little over two months here I can say that I have been really enjoying working in the marketing department and I have learned a lot so far.
Throughout the time I have spent here, my primary project has been to create a user guide for KareHR, AlphaKOR’s time and attendance software. My first objective was to learn and understand the software enough to be able to write a user guide for it. I have been working on the user guide on and off as other smaller projects came through that needed to be worked on as well. I am currently finishing up the user guide for KareHR and just making some small revisions to it.
After the user guide is complete, I’m not sure what will come next. I have a passion for computers and everything tech related whether it be hands on or software related. Whatever AlphaKOR has in store for me next, I am eager to find out what it is.
I’m sure it will continue to be a wonderful learning experience and I will enjoy the rest of my time here.
Nathan Bellaire, Guest Blogger
Student, Tecumseh Vista Academy Secondary School
Wednesday, May 4, 2016
Does Anything Hold You Back?
Do you stop and think about what is holding you back?
Look at the other side of this question to determine what motivates you. Focus on these and work on the other things that prevent you from moving forward.
We have talked about removing the nay-sayers and negative energy around you. Really think about this. If you find this holds you back, do something about it. You can ignore, forge ahead or you can get pushed down.
Move forward! Sure we get caught up and get drawn into the dance. Learn to recognize when you are and move to the positive side.
What fears do you have that hold you back? Face these head on and deal with them. You will find you are strong enough to deal with them and you do have the ability to get past them.
Think about your challenges and how you address them. Is some sort of fear getting in the way of resolving challenges? What excuses do you allow to hold you back? Excuses are just excuses by the way and most of the time they are not valid.
When I think about excuses, it comes down to myself holding me back. This morning, it was easy to shut off the alarm and sleep a little longer. I told myself I am too sore and too tired to go to the gym. So I read my messages and almost let myself get in the way!
After sitting around making more excuses, I stopped, got up, filled my water bottle and out the door to the gym I went. Don't let yourself get in the way and hold you back. Channel that energy to help you move forward. I am glad I did and always feel energized after the gym. Now I'm ready for the next challenge.
What is holding You back?
Look at the other side of this question to determine what motivates you. Focus on these and work on the other things that prevent you from moving forward.
We have talked about removing the nay-sayers and negative energy around you. Really think about this. If you find this holds you back, do something about it. You can ignore, forge ahead or you can get pushed down.
Move forward! Sure we get caught up and get drawn into the dance. Learn to recognize when you are and move to the positive side.
What fears do you have that hold you back? Face these head on and deal with them. You will find you are strong enough to deal with them and you do have the ability to get past them.
Think about your challenges and how you address them. Is some sort of fear getting in the way of resolving challenges? What excuses do you allow to hold you back? Excuses are just excuses by the way and most of the time they are not valid.
When I think about excuses, it comes down to myself holding me back. This morning, it was easy to shut off the alarm and sleep a little longer. I told myself I am too sore and too tired to go to the gym. So I read my messages and almost let myself get in the way!
After sitting around making more excuses, I stopped, got up, filled my water bottle and out the door to the gym I went. Don't let yourself get in the way and hold you back. Channel that energy to help you move forward. I am glad I did and always feel energized after the gym. Now I'm ready for the next challenge.
What is holding You back?
Wednesday, April 27, 2016
5 Reasons why the WindsorEssex Circle Rocks!
It's been six years since the WindsorEssex Circle idea was created by yours truly and Joe Di Giorgio. We have been very pleased with all the support, suggestions and the way the group has evolved. Yes we did take a break last year and focused on how to make the Circle better. Here are five reasons why.
1. You
We all know WindsorEssex Rocks! There are number of people that support us just because they want to support us. Thanks to all of you for embracing the idea of making connections and having good discussions.
Many have given us feedback and suggestions showing how much you care about making the Circle better. There are friends and associates invited to events which results in meeting new people at all our events as well as the familiar faces.
2. The Winning Formula
This is our "secret ingredient". Well it's not much of a secret although it is what sets the Circle apart and keeps it getting better.
The Winning Formula: No fees. No hidden agenda. No drama. The WindsorEssex Circle does not technically exist as an entity or organization. It is simply an idea to bring people together and provide an informal, inviting atmosphere where everyone is welcomed.
We have never changed this formula and have stuck with it since day one. Lots of ideas and strong suggestions to change it and glad we are focused on our winning formula.
3. The Venues
Our Region has so many great restaurants, clubs and banquet halls. We would like to thank all our host venues for embracing our group. It is challenging since we do not know how many will show up and we prefer to stand instead of sit at tables. For restaurants it can be more of a challenge since most do not want dinner.
The good news for the venues is they have a crowd on a quieter night and many first time visitors who become regulars for their business.
Some venues provide complimentary appetizers which we are very thankful for. They provide an open room where we can network and talk without interrupting their regular business.
4. No RSVP
I look at no RSVP as an easy way to consider the event and if you decide not to attend there is no harm. Other times, you have other plans and decide you can stop in anyways since you did not have to RSVP, you do feel welcome to just pop in.
Bringing guests or telling others to attend makes it easy without having to go online and register with all the details. Yes RSVP are excellent when holding events and serve their purposes, however, we have found no RSVP's is a better approach for the Circle events.
5. The Circle Energy
One common observation of every Circle event is the energy in the room. The events officially run from 5-7, however, you can find some arrive at 4:30 and you can see the last ones leaving around 8:00.
Everyone is engaged in conversations with very little exceptions. Most of the time there are groups of 3 or 4 in a discussion. As the co-host of the Circle, it is easy to bring someone to the discussion, make introductions and continue to connect with others.
Sometimes I head to the back of the room, do a quick head count and observe. I really like what I see: A room full of people, smiling, talking and exerting positive energy. They are asking each other to share their story, learn more about who they are and how they can help each other and our community.
The WindsorEssex Circle is YOUR group and that's why it Rocks!
1. You
We all know WindsorEssex Rocks! There are number of people that support us just because they want to support us. Thanks to all of you for embracing the idea of making connections and having good discussions.
Many have given us feedback and suggestions showing how much you care about making the Circle better. There are friends and associates invited to events which results in meeting new people at all our events as well as the familiar faces.
2. The Winning Formula
This is our "secret ingredient". Well it's not much of a secret although it is what sets the Circle apart and keeps it getting better.
The Winning Formula: No fees. No hidden agenda. No drama. The WindsorEssex Circle does not technically exist as an entity or organization. It is simply an idea to bring people together and provide an informal, inviting atmosphere where everyone is welcomed.
We have never changed this formula and have stuck with it since day one. Lots of ideas and strong suggestions to change it and glad we are focused on our winning formula.
3. The Venues
Our Region has so many great restaurants, clubs and banquet halls. We would like to thank all our host venues for embracing our group. It is challenging since we do not know how many will show up and we prefer to stand instead of sit at tables. For restaurants it can be more of a challenge since most do not want dinner.
The good news for the venues is they have a crowd on a quieter night and many first time visitors who become regulars for their business.
Some venues provide complimentary appetizers which we are very thankful for. They provide an open room where we can network and talk without interrupting their regular business.
4. No RSVP
I look at no RSVP as an easy way to consider the event and if you decide not to attend there is no harm. Other times, you have other plans and decide you can stop in anyways since you did not have to RSVP, you do feel welcome to just pop in.
Bringing guests or telling others to attend makes it easy without having to go online and register with all the details. Yes RSVP are excellent when holding events and serve their purposes, however, we have found no RSVP's is a better approach for the Circle events.
5. The Circle Energy
One common observation of every Circle event is the energy in the room. The events officially run from 5-7, however, you can find some arrive at 4:30 and you can see the last ones leaving around 8:00.
Everyone is engaged in conversations with very little exceptions. Most of the time there are groups of 3 or 4 in a discussion. As the co-host of the Circle, it is easy to bring someone to the discussion, make introductions and continue to connect with others.
Sometimes I head to the back of the room, do a quick head count and observe. I really like what I see: A room full of people, smiling, talking and exerting positive energy. They are asking each other to share their story, learn more about who they are and how they can help each other and our community.
The WindsorEssex Circle is YOUR group and that's why it Rocks!
Wednesday, April 20, 2016
Celebrating Excellence in Business
I am looking forward to tonight's 26th Chamber Business Excellence Awards gala as we celebrate excellence in business!
How often do you take the time to note the things your company and your team are doing well? Take some time out to reflect on those little things that set you apart.
This annual event recognizes businesses in our community doing some amazing things in their businesses, in their industries, in our community and in the world making a difference.
The thrilling part of the night is watching the videos of the three finalists per category. Building up to the announcement of who will receive the excellence award! It can be very emotional for all as the other two finalists watch as the recipient takes the stage.
Some recipients are all business, some are overcome with emotions and joy while others bring a bit of both business and emotions. Yes it is OK to get misty-eyed and even cry, you deserve it!
Having been on all sides of the fence over the years, I can feel all the emotions in the room. Years ago, we were known as the "Susan Lucci" company. We were a finalist a couple of times, we received three excellence awards and I was a judge in the past. I have seen and felt many emotions during this great event. It truly is an "academy awards" level gala and everyone is all dressed up.
I should note here, even as a judge, I still did not know who would be chosen. Some hunches were correct while others were not. It has also been exciting to nominate companies and professionals over the years and I encourage you to consider doing this. You can make a difference when you see some become finalists and some receive the excellence award in their category.
If you ever have that opportunity to be a judge, I personally recommend it. You get to read some truly incredible stories. Even if you think you may know someone and their business, once you hear their story you will be moved by what our local business community is doing. (WERocks!)
Being nominated and being a finalist can change your business in such a positive way. Receiving an excellence award adds to all this good stuff, however, this is not the focus because there are no "winners" or "losers". Remember only the few become finalists and it is a time to celebrate your excellence in business.
My advice to anyone who has had the honour to be nominated is to open up, be vulnerable and do that one thing we are taught not to do: share the good things about you, your team and your company. Remember, you are judged by your story, so tell it well and tell it truthfully without holding back.
It is always easy to focus on the negativity, the challenges and the things that frustrate us. This celebration of excellence reminds us to focus on the good stuff and all the great people who have a passion in building their companies and their dreams.
Tonight we look forward to cheering on all the finalists and award recipients representing excellence in our business community. Congratulations to all!
How often do you take the time to note the things your company and your team are doing well? Take some time out to reflect on those little things that set you apart.
This annual event recognizes businesses in our community doing some amazing things in their businesses, in their industries, in our community and in the world making a difference.
The thrilling part of the night is watching the videos of the three finalists per category. Building up to the announcement of who will receive the excellence award! It can be very emotional for all as the other two finalists watch as the recipient takes the stage.
Some recipients are all business, some are overcome with emotions and joy while others bring a bit of both business and emotions. Yes it is OK to get misty-eyed and even cry, you deserve it!
Having been on all sides of the fence over the years, I can feel all the emotions in the room. Years ago, we were known as the "Susan Lucci" company. We were a finalist a couple of times, we received three excellence awards and I was a judge in the past. I have seen and felt many emotions during this great event. It truly is an "academy awards" level gala and everyone is all dressed up.
I should note here, even as a judge, I still did not know who would be chosen. Some hunches were correct while others were not. It has also been exciting to nominate companies and professionals over the years and I encourage you to consider doing this. You can make a difference when you see some become finalists and some receive the excellence award in their category.
If you ever have that opportunity to be a judge, I personally recommend it. You get to read some truly incredible stories. Even if you think you may know someone and their business, once you hear their story you will be moved by what our local business community is doing. (WERocks!)
Being nominated and being a finalist can change your business in such a positive way. Receiving an excellence award adds to all this good stuff, however, this is not the focus because there are no "winners" or "losers". Remember only the few become finalists and it is a time to celebrate your excellence in business.
My advice to anyone who has had the honour to be nominated is to open up, be vulnerable and do that one thing we are taught not to do: share the good things about you, your team and your company. Remember, you are judged by your story, so tell it well and tell it truthfully without holding back.
It is always easy to focus on the negativity, the challenges and the things that frustrate us. This celebration of excellence reminds us to focus on the good stuff and all the great people who have a passion in building their companies and their dreams.
Tonight we look forward to cheering on all the finalists and award recipients representing excellence in our business community. Congratulations to all!
Wednesday, April 13, 2016
Leading by Coaching
When do you actually hang up the skates and become the Coach? How do you let go of your daily tasks and be the Leader?
Letting go is one of the biggest challenge I face on a daily basis. It's been a work in progress for a few years and the good news it is getting better!
What successful changes have you implemented to move to full-time Coaching?
I have made my "Do Not Do List" and removed tasks which I longer take care of. It is easy to revert back and do them yourself, however, you and your Team will not grow if you keep jumping in.
The focus becomes investing most of your time working on the business while empowering the Team to take care of the business. The goal is to achieve this 100% of the time.
Keeping the communication open, supporting and taking care of the clients is still a priority, however, the shift is to delegate instead of taking care of it yourself.
Our Team handles this very well by taking good care of the business and clients. There has been a good transition over the years as we continue to reach new milestones, add new core competencies and new markets along our journey.
Letting go is one of the biggest challenge I face on a daily basis. It's been a work in progress for a few years and the good news it is getting better!
What successful changes have you implemented to move to full-time Coaching?
I have made my "Do Not Do List" and removed tasks which I longer take care of. It is easy to revert back and do them yourself, however, you and your Team will not grow if you keep jumping in.
The focus becomes investing most of your time working on the business while empowering the Team to take care of the business. The goal is to achieve this 100% of the time.
Keeping the communication open, supporting and taking care of the clients is still a priority, however, the shift is to delegate instead of taking care of it yourself.
Our Team handles this very well by taking good care of the business and clients. There has been a good transition over the years as we continue to reach new milestones, add new core competencies and new markets along our journey.
Wednesday, April 6, 2016
We Always Did It This Way
Why do some Teams move forward together while other Teams seem stagnant? I just cringe when someone answers a question about trying something different with "No, that won't work, because we've always done it this way".
Why are so many resistant to change? Why do so many want to keep doing the same thing without even considering how to do it better?
Thankfully we are in an industry where we have "hourly" changes in technology - that's about how fast business moves when it comes to the Technology and Innovation sector!
Embrace change. Accept change. Yes, there are processes and methods that work well and are proven over time. The foundation can remain the same. Your principles and core values can remain the same. It's how you adapt to the ever-changing environment around you that makes the difference in your business.
Remember when there was no Internet? Yes you do remember. Remember when we asked you to think about a webpage and a domain name for your business way back in 1996. Many were not ready to embrace this new digital world. We even compared it to getting a fax number. In 1996, if you did not have a fax number you virtually did not exist as a business.
It is OK to be afraid of the unknown. Seek knowledge, test the waters a bit and see how it affects you, your team, your business, your suppliers and your clients. How does embracing change make you a better competitor and make you the "pioneer" leading your industry?
I know what you Building Circles followers are thinking. Yes the phrase "We Always Do It This Way" is banned by the AlphaKORians along with those five words you know all about.
One of the constants we have accepted is change. Did I mention it changes virtually ever hour in our sector?
Why are so many resistant to change? Why do so many want to keep doing the same thing without even considering how to do it better?
Thankfully we are in an industry where we have "hourly" changes in technology - that's about how fast business moves when it comes to the Technology and Innovation sector!
Embrace change. Accept change. Yes, there are processes and methods that work well and are proven over time. The foundation can remain the same. Your principles and core values can remain the same. It's how you adapt to the ever-changing environment around you that makes the difference in your business.
Remember when there was no Internet? Yes you do remember. Remember when we asked you to think about a webpage and a domain name for your business way back in 1996. Many were not ready to embrace this new digital world. We even compared it to getting a fax number. In 1996, if you did not have a fax number you virtually did not exist as a business.
It is OK to be afraid of the unknown. Seek knowledge, test the waters a bit and see how it affects you, your team, your business, your suppliers and your clients. How does embracing change make you a better competitor and make you the "pioneer" leading your industry?
I know what you Building Circles followers are thinking. Yes the phrase "We Always Do It This Way" is banned by the AlphaKORians along with those five words you know all about.
One of the constants we have accepted is change. Did I mention it changes virtually ever hour in our sector?
Wednesday, March 30, 2016
Customer Policy vs. Customer Service
This week we welcome Guest Blogger Brandy Vaillancourt, Marketing Director at AlphaKOR Group.
A friend shared this story with me – and as a business owner or executive, I’m very curious to know which side of the argument you’re on.
A mother with two young children planned to ‘surprise’ her husband with a visit from her and the kids. Dad was at a Windsor area recreation establishment where he is part of a team.
A friend shared this story with me – and as a business owner or executive, I’m very curious to know which side of the argument you’re on.
A mother with two young children planned to ‘surprise’ her husband with a visit from her and the kids. Dad was at a Windsor area recreation establishment where he is part of a team.
The kids were excited to see their dad in recreational ‘action’. Being 6:30pm on a Wednesday evening, the
mother figured a quick stop at a sub shop for take-out would make the visit a
pleasant one so the kids could sit and eat while they watch and cheer on their
dad.
With two children and a couple subs in
hand, the mother walked up to the recreation establishment’s front doors. To her surprise the mother saw a sign she’d
never seen before: NO OUTSIDE FOOD OR BEVERAGES. The mother knew that the sign hadn’t been
there in the last few years when she’d visit her husband before...
The mother decided to take the honest
approach – instead of sneaking the food or waiting to get ‘caught’ she simply
walked up to the customer service counter and explained: “I’m very sorry, I had no idea you changed
your policy and no longer allow outside food.
You see, I picked up these sub sandwiches for my kids and they just want
to watch their dad. Can you please make
this exception and I will not bring in food at all next time.”
The two at the customer service desk looked
at each other as if to non-verbally decide the fate of the family. After a brief moment they replied: “I’m sorry ma’am. No food allowed. Maybe just a bag of chips but certainly no
food. You’ll have to leave with it.”
To which the mother reasoned, “It’s just
for my kids – we didn’t know until we walked to the door. They just want to watch their dad. It won’t happen again.”
The mother took her two children over to
say a quick hello to their dad before they had to leave. The older of the children – 8 years old –
couldn’t believe they wouldn’t make an exception for what was clearly an
unintentional error.
The dad was very excited to see his family
and instantly his smile turned to a scowl when the mother recounted the story…
This story could go on talking about the
dad’s reaction but it’s not really relevant to this business conversation so
I’ll just end it there.
I am really curious though – this could be
a solid debate. Whose side are you on…
Customer Policy or Customer Service?
If the counter employees made the
exception, how many others would they have to allow as well? This establishment
has its own restaurant and is desperately trying to preserve its own consumer
dollars. Then again, this is a mom with
two young kids at dinner time who want to see their dad.
For discussion sake, the second child is a
toddler and ‘eating in the car’ was not an option.
Brandy Vaillancourt, Guest Blogger
Marketing Director
AlphaKOR Group Inc.
Marketing Director
AlphaKOR Group Inc.
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